When we claim that Services are our forte, it is because at Premval, our goal is way beyond just achieving customer satisfaction. The truth is that from the moment we first engage with our customers, whether they are operators or end consumers, we take ownership of their best business interests and products and service experiences. We believe in building permanent relationships with our customers that help extend product life cycles created out of sound pre and after sale expert advice and functional and efficient repair and maintenance of all machines provided by us. We support our customers with unmatched service excellence in the Industry through an integrated and synergized service system.
Premval being a VPL subsidiary has a dedicated sales team however, the after sales support is provided at VPL facilities in Karachi, Lahore and Islamabad.
Key Account Management is at the core of our business. We are not just suppliers, but partners of our customers in pursuing their business objectives during any stage of business development and execution whether it’s a Pre-Sale or After-Sale phase. Every client for us is a Key Account and thus receives our full attention and support.
Our consultative services include the earnest guidance of clients for optimizing their operations, finances and services. After carefully understanding the needs of our customers, we provide them with expert advice about optimal product selections relevant to their business based on objective analyses through research, discussions, feasibilities and customizations. All this because we want our customers to make smart business decisions based on intelligent choices.
- Inspection Agreements
- Scheduled Maintenance Agreements
- Repair & Maintenance Agreements
- Visit based Agreements
- Overhauls and Remanufacturing programmes
- Data downloads
90% of the repair and maintenance commitments are completed by the originally promised delivery date and time, 95% to be right the first time.
